To enable us to provide our services reliably, without technical problems and in compliance with the law, we create various log files on our servers. These contain information such as:
- IP addresses
- Date and time
- Protocol information such as protocol type, version, the desired action, status codes or information on the transferred data (e.g. size of a question or answer)
- Error messages
- Information specific to the respective application, such as message IDs for e-mails, information about the browser used (user agent string) for web access or information about the page from which the visitor accessed the website
This applies not only to interactions with websites, but also to all of our services such as e-mail (SMTP, POP, IMAP), FTP, SSH etc.
We use this information, among other things, to understand and solve technical problems, to find human-caused errors, to fend off attacks on our infrastructure, to support post-mortem analyzes on hacked customer websites or to generate visitor statistics for your website.
The data remain on our systems until the operational necessity no longer applies and the statutory or contractual deadlines expire and are then automatically deleted. For most data, this is a maximum of half a year.
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